At Lotto Rush, we understand that sometimes you may need assistance with your account or have a question about our services. We're here to help and want to ensure that you get the support you need when you need it.
Our customer support team is available 24/7 via live chat and email. This means that you can reach out to us at any time, day or night, for assistance with your account or issue.
Live chat support is available on our website, accessible from the bottom right corner of every page. Our customer support team will respond to your query within 2 minutes during peak hours.
Our help centre is a comprehensive resource that provides answers to frequently asked questions about our services. You can access it from the top menu bar of every page on our website.
Before reaching out to us for support, we recommend checking our FAQ section to see if your question has already been answered.
If you or someone you know is struggling with responsible gambling practices, we offer confidential support and guidance. Please reach out to us via live chat or email for more information.
If you have a complaint or dispute regarding your account or service, please contact us via email and we'll do our best to resolve the issue promptly.
We strive to respond to all support queries within 2 hours during peak hours. However, this may vary depending on the complexity of the query or volume of requests.
For assistance with account security-related issues, please contact us via live chat or email and we'll be happy to help you secure your account.
Our website is fully compatible with both mobile and desktop devices. You can access our services from any device with an internet connection.
While our primary language is English, we offer multilingual support via live chat. Please choose your preferred language from the dropdown menu in the bottom right corner of every page.
Preferred Contact Methods
We recommend using live chat for immediate assistance or email for more complex queries that require a longer response time.
If you have a question or issue, please follow these steps:
In addition to contacting us directly, you can also access self-service help options on our website, including FAQs and troubleshooting guides.
By choosing the right support channel for your issue, we can provide you with faster assistance and resolve any problems you may be experiencing more efficiently.
